General Manager- Brewpub Operations

Overview:

This position will provide administrative support to our owners/CEO, Melanie, Jeff and Jamey, whom you will be reporting directly to. The position is supported by the Assistant Manager (AGM) and the Kitchen Manager of Atlanta Utility Works. Coordination is needed with the Events Manager, Kitchen Manager, AGM and Ownerships on a weekly basis. The day-to-day responsibilities for this position are multi-faceted and range from administration duties to hands-on bar service when needed. The brewpub taproom Manager will serve as the leader of the bartending staff, hiring and training new staff, securing and executing public events, developing activities to drive taproom sales, and generally ensuring the brewpub taproom runs smoothly in the day-to-day operations. The job is created to provide the primary mode of communication from the employees and customers instead of it going through ownership. Ownership shall be advised on overarching activities, important matters and general direction only. There is no job too big or too small for our Brewpub General Manager, it requires a multifaceted, team player whom is experienced in managing people and places.

Job description

Job Duties & Functions:

• Work closely with our CEOs on ongoing projects: Coordinate with them directly to create and oversee promotions, events, strategies, growth opportunities, and products.
• Takes responsibility for satellite brewpub taproom setup for brewpub-focused events (e.g., any activation generated by/for the brewpub taproom or Arches specifically).
• Manage our managers: Work closely with subordinate managers to ensure operations are maintaining maximum accuracy and efficiency in performing their duties and roles. 
• Manage them to desired goals as production & product desires change throughout the year/seasons. Ex) Seasonal kombucha/beer flavors, seasonal rises in sales of certain products, ensure staff are staying on track with new product, menu updating, rolling out to the teams (staff, marketing etc) 
• Manage our staff: hiring, development and training, schedules, discipline, accountability, education, and direct supervision of brewpub taproom staff.
• Effectively communicate between brewpub taproom staff and CEO, both written and verbally
• Uses slack, email, phone and text as appropriate
• Secures written approvals (slack, email) from CEO for events/activations/programming
• Documents disciplinary action in writing (email) to the affected employees and provides visibility to CEO.
• Develop a weekly/monthly task list for bartending staff to accomplish during shifts.
• Ensure that empty kegs are stowed in the proper place for the brewhouse.
• Clean taplines regularly.
• Identify other irregular tasks to maintain a high-quality service environment.
• Supervise quarterly deep cleans of the brewpub taproom
• Stock Control & Brewpub Taproom Organization/Maintenance: Ensure our brewpub taproom always runs at the highest quality. This includes:
• Monitor inventory and order all necessary brewpub taproom supplies, merchandise, liquor, beer, kombucha, and non-alcoholic food/beverage in a timely manner while tracking sales/losses.
• Ensure all products are consistent and high quality, monitor product quality regularly, and communicate your findings with production managers.
• Assist in ordering items for the brewpub taproom (e.g. glassware, decorations, merchandise)
• Comply with all safe chemical handling procedures including personal protection equipment such as gloves and goggles
• Hold all crew members accountable to operating within brewery procedures and that all Alcohol and Tobacco, Tax and Trade Bureau (TTB) standards are followed
• Work shifts as needed and support staff behind the bar
• Maintain the cleanliness and organization of the brewpub bar, restrooms, and merchandise areas
• Communicate needs for equipment repairs to CEO in a clear and timely manner
• Products + Production Knowledge: Work cross-functionally across the company’s 4 departments. These areas are:
• 1-Kitchen/Food/Ferments and Food Service
• 2-Arches Beer/Brewery
• 3-Golda Kombucha & Hard Kombucha/Brewery
• 4-Retail: Merch/Market 166 store
• 5-Events: public & private events, facility maintenance/management
• Includes being fully knowledgeable of all of the company’s products and systems, being able to hop in and assist if needed and answer any questions staff & customers may have on products and procedures.
• Organization + Streamlining Initiatives: Consistently work on streamlining business processes to create clarity and consistency between all sectors of company. (ex.- Ordering, storage, usage & flow charts, creating simplified systems, etc)
• First point of contact: Be the first point of contact for customers, the general public, local businesses, etc. Professionally and charismatically represent the company/brand to outside entities and potential retailers. Direct communication to necessary parties/department managers. 
• Resolve customer complaints and feedback. Relates information to CEOS
• Brewpub taproom marketing & events management: Take lead on developing and maintaining various events to drive customers into our brewpub taproom.
• Develop events and promotions that will bring in new customers and increase taproom visitors.
• Engage with positivity and enthusiasm to secure events/activations/private bookings
• Maintains running activations (dinner and movie night, trivioke, etc), 
• Proposes micro-activations/specials (e.g., world beer day, mother’s day, classic cocktail day) to CEO for approval, executes approved micro-activations
• Generates content for social media/newsletters to share with marketing team. 
• Manage private and public events and peripherals to support those e.g. communication with kitchen/food vendors/catering, ensure proper set up and tear down, staffing.
• Develop and maintain brewpub taproom marketing materials (beer board, menus,etc.) and ensure bartenders are aware of all current promotions and events.
• Provide proposals for improvements to CEO considering costs for investments and upkeep.

Express yourself & your talents: Bring your own unique skills and passions to the company to both express yourself personally and professionally while bringing success and growth to our business.