HQ Bar Manager

Key Responsibilities:

 Operational Oversight

• Manage the daily operations of the taproom, focusing on efficiency, consistency, and quality.
• Act as the first point of contact for any operational issues, resolving minor concerns independently or escalating them to the appropriate department or supervisor as needed.

Supplies & Inventory

• Ordering and monitor supply levels to ensure all necessary items are in stock, at appropriate par levels, and being used efficiently.
• Receive and verify deliveries; submit invoices to Accounts Payable weekly.

Staffing

• Create and maintain weekly staff schedules, anticipating foot traffic based on seasonality, events, holidays, and weather patterns.
• Update and maintain Standard Operating Procedures (SOPs) to reflect best practices and compliance.
• Assist with coverage for shifts when needed, including being on-call for emergencies, rushes, or no-shows.

Cleanliness & Presentation

• Ensure the taproom consistently meets high standards of cleanliness and presentation.
• Conduct regular SOP checks; implement corrective actions and updates when needed.

Cash Handling & Accounting

• Oversee the management of petty cash, daily bank drops, and weekly tip distribution.
• Submit monthly expense reports to accounting and remain available for any questions regarding cash handling from staff.

Payroll Management

• Send bi-weekly payroll reminders and address any missed punches or timekeeping discrepancies.
• Ensure timely and accurate completion of tip reporting via Google Sheets prior to payroll submission.

Compliance & Policy Enforcement

• Uphold and enforce all company policies and procedures, including those outlined in the Employee Handbook and by local/state/federal law.
• Ensure all team members operate within guidelines for customer service, POS usage, and compliance with Alcohol & Gaming Division and Health Department regulations.

Conflict Resolution & Team Support

• Mediate employee conflicts with fairness and professionalism, escalating to your supervisor when appropriate.
• Foster a positive, inclusive, and solution-focused work environment.

Meetings & Documentation

• Organize and lead monthly staff meetings, maintaining a clear agenda and follow-up actions.
• Coordinate with your supervisor on staff development, including performance reviews, disciplinary actions, and terminations.

Hiring & Training

• Lead the hiring process: post job openings, review applicants, conduct interviews, and facilitate onboarding.
• Implement an effective training program and personally train new hires.

Customer Experience

• Ensure all guests receive exceptional service. Address complaints or service issues professionally and promptly.
• Empower staff to resolve issues while remaining available to step in when necessary.

Internal Communication

• Maintain open lines of communication via phone, email, and messaging platforms with staff, supervisors, and relevant departments.
• Ensure timely responses and follow-ups to support a well-informed team and seamless operations.

Events & Promotions

• Collaborate with the Social Media Director and supervisors to create and support events, promotions, and beer releases that drive traffic and revenue.
• Work closely with the Private Party Coordinator to support party room events as needed.

Point of Sale (BrewPOS) Administration

• Maintain and update POS menus for beer, merchandise, and specials.
• Monitor system activity (comps, voids, discounts) to ensure responsible use and policy compliance.
• Troubleshoot issues and coordinate with BrewPOS support or supervisors as needed.

Additional Expectations:

• All changes to SOPs, bar layout, service protocols, or procedures must be reviewed and approved by your supervisor prior to implementation.
• As a leader, your proactive attitude, attention to detail, and commitment to supporting your team are vital to the success of the taproom and overall customer experience.

Physical Requirements and Environmental Conditions:

·        Able to lift materials up to 55 lbs.

·        Able to stand for long periods of time.

·        Able to work in an environment with high noise levels.

·        Able to wear required Personal Protective Equipment (boots, gloves, apron, eye protection, etc.) when required.

Job Details:

·        Department: Bar Staff

·        Reports to: Executive Director of Taproom Operations

·        Direct Reports: 10-15

·        Compensation: Dependent on experience

·        Benefits: Competitive Health Care, Time Off policy (PTO and holidays), and 401k plans