Bartender, Tour Guide & Brand Ambassador

Bartender/Tour Guide/Brand Ambassador

Full and Part Time Equivalent

Denver, Colorado, US

About Laws Whiskey House

Established in 2011, Laws Whiskey House is a purpose driven, grain-to-bottle whiskey distillery founded on the principle that the soul of its whiskey is comprised of the people who grow it, the people who make it, and the people who drink it. Using the traditional method of open-air, on grain fermentation, Laws' whiskeys feature high altitude grown American mother grains and mountain spring water while aging in 53-gallon charred American oak barrels. With a collection of award-winning whiskey, including several Bottled in Bond expressions, Laws Whiskey House invites you to visit their tasting room in Denver's historic Gates neighborhood and enjoy the Laws experience. For more information visit www.lawswhiskeyhouse.com.

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Position Summary

The Tour Guide/Brand Ambassador will report directly to the GM. This position is responsible for the on-site guest experience, including first impressions of the company, exceptional hospitality, and customer service. Primary duties include engaging with customers about Whiskey, not just our own: selling Whiskey; keeping the tasting room spotless, clearing and cleaning glassware after tours, as well as general bar cleaning as needed. A big part of the job is leading a guided Whiskey experience tour, so being comfortable with public speaking is a must.  It is required that this position is also able to answer all production questions related to the distillery. 

In addition, we are looking for some bartending experience to help cover shifts as needed in our new Whiskey Sanctuary. The main tasks are to provide our guests with amazing hospitality and a memorable experience through teamwork and a positive attitude. Bartenders/BA’s are expected to reinforce the brand position and brand strategy through exceptional customer service and attentiveness to a welcoming space.

With this hybrid position, you will be rotating shifts between giving tours & bartending.

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Essential Functions

·      Making sure that our guests have top notch service whether on a tour or in the lounge.

·      The desire to learn about Whiskey and share Whiskey knowledge with others.

·      Comfortable speaking in front of groups, large and small.

·      Maintain stock and cleanliness of all areas. 

·      Accurately ringing up transactions through the Toast POS system, cash handling, and opening and closing duties for your assigned area.

Bartending Essential Functions

·      Cultivate a welcoming and inclusive environment that promotes equitable practices and demonstrates a commitment to diversity.

·      Provide timely, accurate, and friendly service while preparing the highest quality beverages for our guests.

·      Must present a professional appearance and engage guests with a polite manner.

·      Wash and maintain glassware standards.

·      Regularly clear and clean tables as needed.

·      Accurately handle routine purchasing transactions, including operating cash register, POS, opening/closing duties, and updating guest information.

·      Conduct fun and informative tastings and/or provide samples to encourage sales.

·      Assist with, report, and document, as appropriate, any problematic guest situations.

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Experience/Skills Required

•        Must be 21 years of age.

•        Must have at least one year of relevant experience, preferably bartending or in a tasting room or retail experience.

•        Outstanding customer service skills and basic bartending knowledge.

•        Must be eager to continue to learn about Whiskey.

•        Goal oriented, strong accountability, and personable.

•        Demonstrate positive, motivated, collaborative attitude.

•        Dedication to accuracy, protocols, and efficient systems.

•        Time management skills required.

•        Must be professional, punctual, organized and a good communicator.

•        Must be willing and able to work a varied schedule including special events.

•        Must be able to work 8-10 hours on your feet and lift 50lbs.

•        TIPS or ServSafe certified required.

Bartender Experience/Skills Required

•        Must be 21 years of age.

•        Must have a strong knowledge of cocktail preparation and spirits.

•        Strong work ethic and able to work in a fast-paced environment for prolonged periods of time.

•        Experience in handling cash and credit card transactions.

•        Previous bartending experience required preferably in a cocktail bar/restaurant setting.

•        Ability to remain focused and level-headed in demanding situations.

•       Demonstrates passion and the ability to ensure excellent guest experience.

•        TIPS or ServSafe Certified required.

Physical Requirements

·      Ability to work long hours on your feet.

·      Ability to lift up to 50 pounds.

·      Ability to reach, bend, lift and stoop.

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Position Hours:

·      The days of operation in our Tasting Room are Tuesday – Sunday and shifts vary depending on the day. Saturday and Sunday availability is highly recommended but will discuss availability options during the interview process.

Laws Whiskey House offers a competitive benefit package to all full-time (30 Hours per week) co-workers including:

·      Health, dental & vision insurance

·      401(k) retirement plan with company match

·      Paid Time Off

·      Sick Time

·      Paid Holidays

·      Parental Pay

·      Employee Allotment card for purchases on merch & whiskey at the employee discount

If you think you are the person we are looking for, we look forward to hearing from you.

Equal Opportunity Employer – Laws Whiskey House provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors.